This article addresses common access issues with the Keelvar bidder platform: pages failing to load, missing system emails, or browser-display problems. Recommended steps include using a supported modern browser (Chrome or Firefox), clearing cache and cookies, checking VPN or corporate firewall restrictions on app.keelvar.com, and verifying spam folders for system emails from the keelvar.com domain. Persistent issues can be escalated to Keelvar Support with screenshots.
If you encounter issues loading the Keelvar login page or fail to receive expected system emails, a few targeted troubleshooting steps can help resolve most problems. Keelvar ensures secure, efficient user access to its AI-driven procurement platform, so addressing access issues promptly will keep your sourcing and bid activities running smoothly. This article details recommended solutions for browser and network challenges.
Check Supported Browsers
Keelvar’s platform is optimized for modern browsers. Using unsupported browsers can lead to display or functionality issues. For the best experience, verify the following:
- Use Google Chrome or Mozilla Firefox (latest versions are recommended).
- Avoid Internet Explorer, Safari, or outdated browser versions.
Clear Cache and Cookies
- Open your browser settings.
- Locate and select options to clear browsing data, focusing on cache and cookies.
- Restart your browser and reattempt the login page access.
Review Network and VPN Settings
Some corporate networks or VPNs may restrict access to Keelvar’s domains. Steps to resolve network-based issues:
- Try temporarily disabling your VPN to test login access.
- Check with your IT team to whitelist app.keelvar.com in your firewall or proxy settings.
Troubleshoot System Emails
If you are not receiving Keelvar system emails such as access invites or bid confirmations:
- Check your spam or junk mail folders for messages from Keelvar.
- Ensure you are monitoring the correct email address associated with your Keelvar account.
- Ask your IT department to allow emails from the keelvar.com domain.
Contact Keelvar Support
If access or email issues persist after trying the above solutions, please contact Keelvar Support for direct assistance. Provide screenshots or detailed descriptions of your issue to enable faster troubleshooting by our team.
Conclusion
Addressing login and email problems quickly allows you to leverage Keelvar’s AI-powered sourcing tools without disruption. Following these step-by-step recommendations ensures optimal platform access and communication reliability for all your procurement workflows. For unresolved issues, our Support team is here to help.
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