Whitelisting the Keelvar domain

Due to predefined email rules or filters, email invites to bidding events may be automatically diverted to your spam or junk folder. Similarly, your organization may have a filter system that blocks emails from domains that are not in their allowed domains list. To ensure that you receive invites to bidding events and other Keelvar correspondence, whitelist the Keelvar domain in your email account settings. The process of whitelisting a domain differs across email software.

Whitelisting the Keelvar domain in Outlook

1. Sign in to the Outlook Web App.
2. In the top-right corner of the page, click the Settings icon.
3. In the bottom-right corner of the page, click View all Outlook settings.
4. In the Settings menu, click Mail.
5. Click Junk email.
6. In the Safe senders and domains section, click Add.
7. In the provided field, enter keelvar.com
8. Click Save.

Whitelisting the Keelvar domain in Gmail

1. Sign in to your Gmail account.
2. In the top-right corner of the page, click the Settings icon, and then click See all settings.
3. In the horizontal Settings menu, click Filters and Blocked Addresses.
4. Click Create a new filter.
5. In the From field, enter keelvar.com
6. Click Create filter.
7. In the When a message arrives that matches this search window, select the Never send it to Spam checkbox.
8. Click Create filter.

To ensure that you receive email replies from our Support Team, whitelist the Keelvar Support Portal domain, keelvar.zendesk.com