Whitelisting the Keelvar domain

Email security filters frequently divert bidding invitations and platform notifications to spam or junk folders. Whitelisting the Keelvar domain ensures the consistent delivery of event invites and critical correspondence. This guide provides step-by-step instructions for configuring safe sender lists in Microsoft Outlook and Google Gmail to maintain seamless communication with the Keelvar platform and Support Team.

Predefined email rules or filters may automatically divert bidding event invitations to spam or junk folders. Organizational filter systems may also block domains not included on an internal allowed domains list. To ensure receipt of bidding invitations and Keelvar correspondence, configure the Keelvar domain as a safe sender. The configuration process varies across email providers.

Whitelist Keelvar domain in Outlook

  1. Sign in to the Outlook Web App
  2. In the top-right corner, click Settings
  3. In the Settings menu, click Mail
  4. Click Junk email
  5. In the Safe senders and domains section, click Add safe sender
  6. In the input field, enter keelvar.com
  7. Click Ok
  8. Click Save

Outlook Junk email settings for safe senders

Figure 1. Outlook safe senders configuration

Whitelist Keelvar domain in Gmail

  1. Sign in to the Gmail account
  2. In the top-right corner, click Settings, and then click See all settings
  3. In the horizontal Settings menu, click Filters and Blocked Addresses
  4. Click Create a new filter
  5. In the From field, enter keelvar.com
  6. Click Create filter
  7. In the configuration window, select the Never send it to Spam checkbox
  8. Click Create filter

Gmail filter creation window

Figure 2. Creating a filter in Gmail

Gmail filter options for spam prevention

Figure 3. Finalizing Gmail spam exclusion

To ensure receipt of email replies from the Support Team, also whitelist the Keelvar Support Portal domain: keelvar.zendesk.com

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