Welcome to our support portal

Categories

Are you a purchaser? This section contains bidder documentation. Sign in to access the purchaser guides. Sign in
  • Bidder User Guide Getting Started

    Getting Started

    This section provides key introductory information for bidders getting set up and finding their way around Keelvar's Sourcing Optimizer.

  • Bidder User Guide Access & Organization

    Access & Organization

    This section explains how bidders manage access, gating questions, and contact details for their bidder organization.

  • Bidder User Guide Invitations

    Invitations

    This section covers how bidders receive, manage, and forward event invitations in Keelvar.

  • Bidder User Guide RFI & Event Overview

    RFI & Event Overview

    This section guides bidders through reviewing an event and answering the RFI before bidding begins.

  • Bidder User Guide Submitting & Managing Bids

    Submitting & Managing Bids

    This section covers how bidders submit, manage, and complete their bids in Keelvar's Sourcing Optimizer.

  • Bidder User Guide Messages & Language

    Messages & Language

    This section explains how bidders communicate within an event and use language support while bidding.

  • Bidder User Guide Troubleshooting & Support

    Troubleshooting & Support

    This section helps bidders resolve common login, email, and file issues and raise effective support tickets.

  • Bidder User Guide Bid Hub

    Bid Hub

    This section introduces bidders to the Bid Hub, covering Quick Bids, tenders, analytics, access management, and submitting bids from a single place.

  • Bidder User Guide Bidder Videos

    Bidder Videos

    A collection of videos demonstrating how to use the Keelvar platform as a bidder.