Managing Invites (as a bidder) and Contact Emails for your Bidder Organization

Bidder invitations are sent directly by the customer (buyer) to specific email addresses

This means the only way to change who receives an invitation is to contact the customer directly. Keelvar support can not make any changes to a customer's invite list. We can not re-direct invites to any different emails. Even if your account is removed a customer may still continue to invite you. The only solution is contacting them directly and asking them to update it.

Why You Can’t Change Your Email in Keelvar — and What to Do Instead

If you’ve been invited to a sourcing event on Keelvar, it’s important to know that your email access and permissions are entirely managed by the customer (buyer) who invited you. For security and transparency, Keelvar cannot update, change, or reassign your email address or login credentials on your behalf.

What Should You Do if You Need to Change Your (or a colleague's) Email?

If you’ve received an invitation to a sourcing event and need it to go to a different email address, you’ll need to contact the customer who sent you the invite directly. Only they can make changes to the invite list and reissue invitations to a different contact.

Want to Add a Colleague or New Team Member?

If someone else on your team needs access to the event, you have two quick options:

1. Add them to your team in Keelvar
   Follow this guide: Managing event invitations as a Bidder – Keelvar Support Portal

2. Forward the event invitation email
   If they haven’t received an invitation yet, you can forward your invitation to them. They’ll be able to register using the same link.
   Here’s how: Forwarding an event invitation – Keelvar Support Portal

If you’re unsure who to contact or need additional help, please check the event invitation email for the customer’s contact information, or reach out through the messaging function in the event itself.