The Keelvar Support Portal provides a centralized repository for technical documentation, user guides, and expert resources. This article outlines the navigation structure of the portal, detailing the ten primary sections available to purchasers and bidders. Users can access comprehensive guides for Sourcing Optimizer, Autonomous Sourcing, and Rate Manager, alongside release notes, webinars, and direct support channels.
Navigate the Keelvar Support Portal using the tabs at the top of the page. The left-hand column in each section displays articles organized by relevant subsections.
Navigating the portal
Access content using the sidebar list or the Previous article and Next article buttons located at the bottom of each page. The Search bar at the top of the portal provides real-time results; suggestions appear as you type, or you can press Enter to view all relevant documentation.
The Keelvar Support Portal consists of nine primary sections:
Sourcing Optimizer User Guide
This guide provides instructions and examples for purchasers. The structure mirrors the Sourcing Optimizer menu system for intuitive navigation.
Autonomous Sourcing User Guide
Documentation for users managing events through Autonomous Sourcing.
Rate Manager
Instructional material for purchasers utilizing the Rate Manager module.
Supplier Management
Resources for managing supplier profiles, compliance, and communications within the Keelvar ecosystem.
Keelvar Pro Series
Advanced technical articles and best practices for power users and administrators.
Bidder User Guide
A quick start guide featuring articles and videos specifically for bidders.
Integrations
Details on how Sourcing Optimizer integrates with SAP Ariba and other partner platforms.
Release Notes
Periodic updates regarding new features, system enhancements, and resolved issues.
Webinars
Expert-led sessions covering feature deep-dives and strategic sourcing techniques.
Contacting Support
If documentation does not resolve an inquiry, submit a Contact Support form to reach the Keelvar Support Team directly.
Useful articles
The following resources are recommended for new users:
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